Services

Services#

Service Definition#

A service at 2i2c is an organized set of procedures and resources that generate value for stakeholders, aligning with 2i2c’s mission to enable open science and collaborative research through a global network of community hubs for interactive learning and discovery. Qualities of a service:

  • A scalable, repeatable activity that is defined by its outcome and has a clear value to the customer.

  • Has to have a direct customer benefit and one or more customer beneficiary archetypes.

  • Can be costed internally for the purposes of maintaining scalability and sustainability for 2i2c.

  • Can (but does not necessarily have to be) monetized on a cost x time basis, or bundled as a membership benefit.

  • Has a clear and scalable process which is well documented and does not rely on a single individual to execute.

Available Services#

Managed Interactive Computing#

Managed Interactive Computing (MIC) represents the deployment, development, maintainance, and upkeep of our JupyterHub infrastructure service across multiple public cloud providers. This service is offered as part of different Membership Tiers (Essential, Advanced, Premier) which define the particular features and options available for each hub.

Technical Support#

2i2c provides email based Technical Support to our community members. Our service level objective is to respond to all ticket requests within one business day with the priority for resolution based on the number of users impacted and the community’s Membership Tier.

Community Enablement#

2i2c personel are available to work directly with communities through our [Community Enablement Service(https://compass.2i2c.org/projects/community-enablement/).

Contents